At Pitney Bowes, we believe that every connection is an opportunity to deepen relationships with customers and stakeholders. We also know that successful customer communications do not rely on a single piece or program, but must be fully integrated to communicate a unified brand message.  Just as important, your messaging is only as effective as its delivery. 

 

Pitney Bowes Customer Communications Management (CCM) ensures that your messaging reaches its audience quickly, accurately and cost-effectively.  This turnkey program will help you produce targeted on-demand messages with improved control and more precise delivery. From a single point of contact, we can integrate all the services and technology you need to execute an effective communications program. The CCM program ensures that your communications are targeted, relevant and more cost-effective by:

• Delivering critical customer communications that create and extend relationships, such as welcome kits, customer notices and change-in-policy letters.
• Developing and executing highly customized cross-media campaigns.
• Providing secure, scalable web portals so that field and channel members can order and customize their own print and digital collateral materials.
• Re-engineering your existing materials using print-on-demand technology, that reduces printing and distribution costs while delivering a better recipient experience.
• Using Pitney Bowes postal and carrier expertise to maximize distribution savings.

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Our CCM services include:

High Value Client Communications integrates and manages your business-critical communications.
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Distributed Marketing and Targeted Communications uses enterprise web portals, personalization, print-on-demand capabilities, and multi-channel communications to make your marketing more effective and efficient. .
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Transactional Communications Leverages your transactional mail by providing in-statement promotional capabilities, regulatory compliance, address accuracy and reduced postal costs.
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